Contact Center

Choosing an Outsourced Customer Contact Center

In today’s business environment, more companies seek to outsource work to scale growth, become more competitive, and increase efficiency. In their search, companies are looking for the right talent at the right price, which is why business process outsourcing (BPO), including an outsourced customer contact center, is an attractive option for more and more of them. BPO firms typically have one or more specialties, such as customer service, claims processing, marketing support, lead generation, and

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Cultivate Enduring Relationships with a BPO Customer Contact Center

Retaining customers is essential, especially within the financial services industry, where digital banking and fintech advancements pose significant challenges. As traditional business models evolve, cultivating customer loyalty has become more critical – and collaborating with outsourced contact centers has become a strategic advantage for numerous organizations.  Customer retention is significantly more economical than pursuing new clients. According to research by Bain & Company (inventors of the Net Promoter Score), even a slight 5% boost in

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Accelergent Growth Solutions Adds Inbound Customer Contact Center

LITTLE ROCK (October 8, 2024) – Accelergent Growth Solutions today announced a services expansion featuring the addition of a full-service customer contact center to support client needs for inbound, white-label customer service including phone and email. “Exceptional customer service is the foundation of any successful business,” said Sheri Ellis, senior director of product and professional services for Accelergent. “Our comprehensive, white-label contact center services are designed to enhance customer interactions, streamline operations, and drive growth,” Ellis

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Brochure: Contact Center Services

Benefits are complicated but explaining them to your customers doesn’t have to be. At Accelergent Growth Solutions, we recognize that exceptional customer service is the foundation of any successful business. Our comprehensive contact center services are designed to enhance customer interactions, streamline operations, and drive growth. By white-labeling our contact services with your brand, we empower your company to deliver clear, concise, and personalized support, ensuring an exceptional customer experience.

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