Accelergent - Business Process Management
Accelergent: Administrative Processing Services

BUSINESS PROCESS MANAGEMENT

Accelergent Growth Solutions offers a broad spectrum of business process management and administrative services, including process automation, outsourcing, and back-office services for the benefits, financial services, and insurance industries, including associated business sectors such as employee benefits administration.

During times of market and societal change, driving value becomes increasingly important. A company’s operating model can be essential to that effort by optimizing and transforming business processes, enhancing resiliency, increasing agility and competitive advantages, and ultimately, achieving better business outcomes.

Prepare for Growth

Increase Efficiency

Reduce Costs

Task-Based, Project-Based, or Turnkey Solutions

Custom Arrangements

Count on Accelergent Growth Solutions as a skilled and secure extension of your own team. Experienced and highly accurate with a 99+% accuracy as reported by our clients, we are able to optimize and streamline your business processes and adapt to the changing needs of your business.

Accelergent: Business Process Management

AVAILABLE SERVICES

In addition to the business process management services listed below, we can address many other business requirements. Talk to us about your specific needs.

  • Data file consolidation for seamless system integration
  • Automation scripts
  • Claims feed consolidation into standardized data files for import, validation, and adjudication
  • Customer/member additions, terminations, and demographic changes
  • Card application processing
  • Manual data entry, from simple to complex
  • Extensive documentation and reporting activities
  • Complete fulfillment services, including printing and mailing
  • Quality checks to ensure compliance to regulations
  • Supplemental customer service and research
  • Custom services to meet your unique needs

Examples of additional capabilities specific to our specialty in the employee benefits sector include:

  • Employer plan setup and renewal
  • Participant enrollment and re-enrollment
  • Contribution reconciliation
  • Debit card, online and mobile claims adjudication
  • Employee Navigator and Ease file processing
  • Automation scripts
  • Preparing raw data files for import processing
  • Importing and processing carrier claims
  • Generating employer invoices
  • Developing custom data and report extracts
  • Turnkey account administration
Accelergent: Business Process Management

BUSINESS PROCESS OUTSOURCING: A CASE STUDY

Business process outsourcing (BPO) is an important component of business process management. It empowers companies to leverage seasoned professionals without the need for internal hiring, allowing for effective cost management and enhanced business agility. BPO services also mitigate employee stress, reducing the risk of burnout. A key advantage of BPO lies in its ability to accelerate important business processes, enabling businesses to concentrate on their core services. This streamlined approach is particularly crucial for functions such as administrative processing performed by employee benefits TPAs.

In a recent case study regarding the benefits of BPO services, we calculated the actual operational costs associated with routine tasks performed by an employee benefits TPA serving 1,200 client groups, managing 25,000 CDH lives, and overseeing 10,000 COBRA accounts. We then compared these expenses to the costs of outsourcing the same work to Accelergent Growth Solutions.

Peak Season Processing

Process

Tasks

In-House Cost

Accelergent Cost

Savings

Enrollment

37,000

$68,000

$32,300

$35,700

COBRA Plan Setup

4,500

$68,650

$23,800

$44,850

Day-to-Day Processing

Process

Tasks

In-House Cost

Accelergent Cost

Savings

Contributions

294,950

$330,350

$156,700

$173,650

Claims

230,000

$239,750

$109,450

$130,300

COBRA

205,000

$607,850

$212,500

$395,350

Monthly Processing

Process

Tasks

In-House Cost

Accelergent Cost

Savings

Employer Invoicing

(12 months)

14,400

$10,750

$5,100

$5,650

Total Annual Savings


Tasks

In-House Cost

Accelergent Cost

Savings


785,850

$1,325,350

$539,850

$785,500

60%
Cost Savings

- for TPA with -

1,200 employer groups

25,000 CDH lives

10,000 COBRA accounts


almost

Customers served! $ 100 in annual cost savings!
Accelergent: Business Process Management

SECURITY FOR BUSINESS PROCESS MANAGEMENT SERVICES

Our top priority is always the security and confidentiality of your data, processes, and systems.

Regular audits to provide
security assurance

Dedicated VPN connectivity

Controlled internet access

Regular monitoring of internet traffic

Multi-layered network protection

Restricted facility access with
layered access control

Employee confidentiality agreements

Employee background checks

Accelergent: Business Process Management

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