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Accelergent Growth Solutions Expands Management Team

LITTLE ROCK (September 10, 2024)—Accelergent Growth Solutions is pleased to announce the appointment of Sheri Ellis as our new Senior Director of Product and Professional Services. Sheri brings a wealth of experience as a benefits technology leader, specializing in innovative solutions at the intersection of healthcare and finance. Her notable achievements include leading multi-TPA systems conversions, overseeing a $1.6 billion platform conversion, and managing extensive project queues. She is also known for her process improvement mindset

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The Role of BPO in the Financial Services Industry

Over the past decade, technological advancements, regulatory reforms, and changing customer expectations have transformed the financial services industry. Business Process Outsourcing (BPO) has emerged as a key tool for financial institutions to improve compliance, enhance client service, and increase agility. The Role of BPO in Compliance BPO ensures compliance with strict regulatory standards, allowing financial institutions to adhere to regulations while focusing internal resources on strategic initiatives. Navigating a Complex Regulatory Landscape BPOs can assist

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BPM: Key to Organizational Success

To succeed in the modern marketplace, companies must streamline operations, cut costs, and enhance consumer satisfaction. Business Process Management (BPM) is an efficient method of doing that, and it has become a mainstay of organizational success. What is Business Process Management? BPM methodologically improves a company’s processes. It covers the business process’s plan, implementation, control, and improvement to an agreed-on goal. It is more than automating tasks and cutting costs; it is about making work

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BPO 2.0: No Longer “One Size Fits All”

Business process outsourcing (BPO) is undergoing a metamorphosis from a generic, one-size-fits-all solution to the rise of what has been called “BPO 2.0”: a shift to specialization and niche outsourcing. Evolution of BPO Expense reductions and streamlined operations drove BPO’s initial growth, with companies outsourcing non-core functions. As the industry matured, companies demanded more expertise while seeking more value, innovative solutions, and tailored services to address their unique business needs. Indicative of the increasing demand

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DataPath Receives New Honors for Marketing

DataPath, Inc. has recently received five prestigious awards, showcasing the company’s dedication to excellence in direct mail marketing and thought leadership communications. Two of DataPath’s direct mail campaigns have been acknowledged for their innovative approach and compelling messaging. The “Recipes for Success” campaign, which creatively combines unique brochure construction with targeted messaging, has been honored with a Platinum award in the Hermes Awards and a Gold award in the DANDA Awards. This campaign effectively showcases the

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Outsourcing in the Financial Sector

Outsourcing is no longer primarily about cutting costs. Thanks to fast-changing, tech-driven markets, it has become a crucial strategy in finance-related industries. Here are some of the key trends in outsourcing that are now happening within the banking, financial institutions, and insurance (BFSI) business sectors. Strategic Partnerships Gone are the days of basic vendor-client relationships. Today, financial institutions emphasize partnerships that offer more comprehensive services in alignment with their long-term goals. For example, imagine a

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10 Ways Outsourcing Revolutionizes Companies

Today’s most competitive companies constantly look for ways to innovate processes, optimize operations, and deliver exceptional value. To that end, business process management (BPM) and business process outsourcing (BPO) can change the game for businesses of any size and nearly any industry. Companies can revolutionize their operations and transform their futures by entrusting certain tasks and functions to specialized third-party providers. Here are 10 factors to consider. Cost Reduction Outsourcing offers immediate cost reductions by lowering

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Crucial Role of Business Process Management

In the ever-evolving landscape of business operations, staying ahead requires not just adaptability but also strategic process management. This is where Business Process Management (BPM) comes into play. For many businesses, understanding and implementing BPM can be a game-changer in navigating the complex web of tasks and responsibilities. But what is BPM, and why is it so important? What is BPM? BPM is a systematic approach to identifying, designing, executing, documenting, monitoring, and optimizing business

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DataPath Launches Accelergent Growth Solutions

LITTLE ROCK, AR (March 26, 2024) – DataPath, Inc. today announced the launch of Accelergent Growth Solutions to help companies in the benefits, financial services, and insurance industries accelerate their growth and profitability. Accelergent offers expert business process management, outsourcing, automation, and marketing services, allowing businesses to focus on core competencies and revenue-generating activities. The new organization expands a 15+ year partnership between DataPath, Inc. and its sister company, Overbrook Technology Services (OTS). John Robbins,

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What Is BPO?

Companies use business process outsourcing (BPO) when they hire external vendors to complete tasks requiring additional expertise, personnel, or both. In their Global Outsourcing Survey 2022, Deloitte defines three types of these services: Across the business spectrum, tasks can range from simple (e.g., generating mailings) to complex (e.g., cybersecurity). So, what is BPO, and how can it help TPAs? Evolution of BPO Modern outsourcing began in the 1980s with customer support call centers. However, BPO has

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