TPA Marketing: In-House or Outsource?

outsource or in-house

Third-party administrators (TPAs) enhance client experiences through effective enrollment, renewal, and participant information services. To grow, TPAs can use sales promotion tools and thought leadership activities. Many TPAs choose to outsource their marketing due to its complexity and time demands. Is an in-house team or outsourcing better for you? Enrollment, Education, and Sales Materials Participants need to fully understand their expanding benefit options to maximize adoption and usage, making year-round education crucial. Providing comprehensive yet

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BPO: What Is It and How Can It Help TPAs?

BPO

Business Process Outsourcing, or BPO, is the hiring of external vendors to complete tasks requiring additional expertise, personnel, or both. In their Global Outsourcing Survey 2022, Deloitte defines three types of BPO services: Across the business spectrum, tasks can range from simple (e.g., generating mailings) to complex (e.g. cybersecurity). Evolution of BPO Modern outsourcing began in the 1980s with customer support call centers. However, BPO has evolved and dramatically expanded since then, especially with the arrival

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