Business Process Management

In the ever-evolving landscape of business operations, staying ahead requires not just adaptability but also strategic process management. This is where Business Process Management (BPM) comes into play. For many businesses, understanding and implementing BPM can be a game-changer in navigating the complex web of tasks and responsibilities. But what is BPM, and why is it so important? What is Business Process Management? BPM is a systematic approach to identifying, designing, executing, documenting, monitoring, and

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What Is BPO?

Companies use business process outsourcing (BPO) when they hire external vendors to complete tasks requiring additional expertise, personnel, or both. In their Global Outsourcing Survey 2022, Deloitte defines three types of these services: Across the business spectrum, tasks can range from simple (e.g., generating mailings) to complex (e.g., cybersecurity). So what is BPO, and how can it help TPAs? Evolution of BPO Modern outsourcing began in the 1980s with customer support call centers. However, BPO has

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TPA Marketing: In-House or Outsource?

Third-party administrators who provide effective enrollment, renewal, and year-round participant information provide their clients with the best experience. Implementing quality sales promotion tools and thought leadership activities can also help the TPA grow. Given how challenging and time-consuming that can be, many TPAs choose to outsource their marketing needs. Sales, Enrollment, and Educational Materials Participants must fully understand their growing pool of benefit options to maximize adoption and usage. Year-round education is essential. It’s vital

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BPO: What Is It and How Can It Help TPAs?

Business Process Outsourcing, or BPO, is the hiring of external vendors to complete tasks requiring additional expertise, personnel, or both. In their Global Outsourcing Survey 2022, Deloitte defines three types of BPO services: Across the business spectrum, tasks can range from simple (e.g., generating mailings) to complex (e.g. cybersecurity). Evolution of BPO Modern outsourcing began in the 1980s with customer support call centers. However, BPO has evolved and dramatically expanded since then, especially with the arrival

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