Leveraging BPO Customer Contact Centers to Cultivate Enduring Relationships
Retaining customers is essential, especially within the financial services industry, where digital banking and fintech advancements pose significant challenges. As traditional business models evolve, cultivating customer loyalty has become more critical – and collaborating with outsourced contact centers has become a strategic advantage for numerous organizations. Customer retention is significantly more economical than pursuing new clients. According to research by Bain & Company (inventors of the Net Promoter Score), even a slight 5% boost in