Resources Archives

Whitepaper: Unlocking Efficiency with Unified Call Center and BPO Solutions

Organizations in highly regulated industries such as employee benefits, insurance, and financial services face the dual challenge of ensuring strict compliance while meeting ever-growing customer expectations. Research indicates that 71% of consumers expect personalized interactions, and 76% become frustrated when those expectations go unmet. The regulatory frameworks in these industries – spanning ERISA, HIPAA, the Internal Revenue Service (IRS), Securities and Exchange Commission (SEC), and state-level mandates, among others – demand precision, adaptability, and consistency. Any

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Brochure: Contact Center Services

Benefits are complicated but explaining them to your customers doesn’t have to be. At Accelergent Growth Solutions, we recognize that exceptional customer service is the foundation of any successful business. Our comprehensive contact center services are designed to enhance customer interactions, streamline operations, and drive growth. By white-labeling our contact services with your brand, we empower your company to deliver clear, concise, and personalized support, ensuring an exceptional customer experience.

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Case Study: TPA Leverages BPO for Efficiency, Growth, Expertise

Creative Benefits Administration is a fast-growing TPA based in San Antonio, Texas, for which Accelergent Growth Solutions has proven to be a genuinely transformative partner. In fact, company officials credit CBA’s decision to incorporate Accelergent’s BPO services into their daily operations as “one of the best business moves we’ve ever made.” “The availability of Accelergent’s BPO services has been critical to achieving our ambitious growth goals without overwhelming our resources,” says Jeremy Sakulenzki, CBA president. This free

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Whitepaper: Revolutionizing BFSI Operations: The Strategic Integration of BPO Services

The Banking, Financial Services, and Insurance (BFSI) sector is a cornerstone of the global economy, facilitating financial transactions, risk management, and wealth generation. However, it faces challenges from rapid advancements in information and communications technology, evolving regulatory landscapes, and shifting consumer expectations. To remain competitive, BFSI entities must innovate, with Business Process Outsourcing (BPO) playing a crucial role in enhancing service delivery, ensuring compliance, and adapting to market changes. This whitepaper explores the transformative impact of

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Brochure: Accelergent Growth Solutions

Accelergent helps companies accelerate growth by optimizing business processes, freeing them to focus on generating revenue and profitability. We provide expert business process management and outsourcing, contact center, technology, automation, and marketing services to the benefits, financial services, and insurance industries. Whether your goal is to improve processes, expand capabilities, supplement existing personnel, or navigate high-volume periods, Accelergent is your solution.

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Brochure: Business Process Outsourcing Services

Unlock unparalleled growth with Accelergent’s Business Process Outsourcing and Back Office Support Services, tailored to empower administrators in overcoming operational challenges. As labor costs rise and businesses strive for greater administrative efficiency, growth becomes increasingly more difficult. That’s where Accelergent steps in. We specialize in many administrative services such as account processing, claims management, and payment processing for the dynamic employee benefits and insurance markets. Seamlessly adaptable to your technology stack or administrative platform, we

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Brochure: Marketing Services

Ready to grow? We can help. At Accelergent, we don’t just offer marketing services; we craft strategic solutions that propel your business forward. Our seasoned team combines knowledge, experience, and award-winning creativity to deliver unparalleled results. Whether you’re a startup or an established enterprise, we’re here to help you achieve your growth and expansion goals. Put our extensive industry knowledge, professional experience, and award-winning creative talents to work for your business.

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Brochure: Top 5 Reasons to use Accelergent BPO Services

Accelergent Growth Solutions provides market-leading business process management, outsourcing, technology, and marketing services. We help with all of your strategic and operational needs so you can focus on streamlining operations and accelerating growth. Save time and conserve resources by letting Accelergent handle your claims entry, enrollment, contribution processing needs, and more. Do what you do best and outsource the rest! Here are the top 5 reasons why you should choose Accelergent BPO services: Let Accelergent

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Case Study: Grow Your Business, Not Your Overhead

Explore how Accelergent Growth Solutions collaborated with a long-standing TPA client to integrate Business Process Outsourcing (BPO) services into their daily operations, achieving substantial business growth and expansion while maintaining cost-effectiveness. Businesses often encounter “growing pains” such as increased personnel and overhead costs, hiring expenses, and financial risks. These challenges can be navigated seamlessly by leveraging our BPO services. The advantages of a partnership with Accelergent include: Unleash your growth potential without compromise. Choose Accelergent

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Whitepaper: How TPAs Can Use Specialized Business Process Outsourcing to Prepare for Growth, Improve Efficiency, and Increase Profit

The last four years have presented many unique challenges for employers and the TPAs that provide their tax-advantaged, post-tax, and compliance account administration. The pandemic has altered routine business patterns, making it harder for TPAs to plan for ebbs and flows in daily operations and prepare for growth. Controlling costs is even more critical. Yet providing high-quality customer service is more important than ever for business health and growth.Fortunately, TPAs can conquer all of these concerns

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