Hidden Costs of In-House vs. Outsourced Contact Centers
Benefits administrators and companies in insurance and financial services face an important choice: Should you run your contact center yourself or hire an outside provider? The visible costs of each option look simple, but many hidden expenses can really affect your budget and how well you operate. True Costs of In-House Contact Centers Companies usually focus on agent salaries when they calculate the costs of running an in-house contact center. However, this is just a